Refund policy

At BL Aesthetics, your satisfaction matters deeply to us.

Eligibility for Returns

Due to hygiene and safety reasons, skincare and haircare products can only be returned if:

• Product is damaged upon delivery

• Wrong item was delivered

• Product seal is intact and unused

You must report the issue within 24 hours of delivery with clear photos or video proof.

Refund Process

Once approved:

• Refunds will be processed within 7–10 working days

• COD refunds will be issued via bank transfer or mobile wallet

Shipping charges are non-refundable unless the error was on our side.

We reserve the right to decline returns that do not meet our policy conditions.